Product category:
General insurance
News Release from: Allianz Cornhill Insurance plc | Subject: Insurance
Edited by the Insidemoneytalk Editorial
Team on 25 June 2007
Allianz Insurance I.T. take customer
satisfaction to a new level
Allianz Insurance IT division are changing the dynamics of the client - service relationship.
The approach places emphasis on customer satisfaction and on-cost completion, obtained through organisation-specific processes, and is achieving results that challenge recent industry surveys, showing only around 10 per cent project success The Software Engineering Institute (SEI) has awarded the Capability Maturity Model integrated (CMMi) certification level 5, and in turn corresponding real business benefits are now being realised: On-time and on-cost delivery of IT projects has risen from less than 50 per cent to over 85 per cent in one year
This article was originally published on Insidemoneytalk on 23 Feb 2007 at 8.00am (UK)
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Customer satisfaction has risen by over 10 per cent in the last six months.
Gary Mason, head of systems development at Allianz Insurance, said: "We see the best way to meet our commitments to the business is by having tried and tested practices; we have changed the culture in IT from informal 'best endeavours' activity to providing a professional service based on fully integrated processes used both across the UK and in our India subsidiary; the results of this approach have been transformational." Stephen Fletcher, independent SEI/CMMi qualified assessor, said: "Allianz Insurance has achieved a very good result with their recent Maturity Level 5 rating".
"The quality of implementation is exceptional".
"What I see is an organisation on a journey to becoming world class." John Knowles, Director of IT and offshore operations at Allianz Insurance, added: "The benefits of introducing a single seamless process that embraces our UK and India sites are now being realised".
"In-house proximity and business awareness combined with an off-shore cost base creates a unique position in the market place".
"The competitive advantages are clear: IT costs have been reduced, and all our staff are directly aligned to the business strategy promoted by Allianz in the UK." Gary concluded: "We have re-invented the IT department, not just how we apply the technology".
"Praising the virtues of 'SOA' and 'Middleware' are best confined to IT forums; communications with the business should focus on increasing policies sold or reducing the cost of operations, and this is what we're learning to do.".
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