Free Defaqto report shows how IFAs rate Protection Providers for service

A new report "Protection Service 2007[1] " is the second annual protection study from Defaqto into how IFAs rate provider service levels.

The report is downloadable free of charge from: www.defaqto.com/report.

Based on research among 500 IFAs2, it identifies what IFAs consider the most important service functions from the 39 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of protection contract.

Also the report measures how well the industry as a whole is meeting adviser expectations across the nine categories.

The findings indicate that in some important service categories the industry is failing short of expectations.

Another important section of the report includes a Defaqto critique of the service levels of the thirteen providers profiled, often comparing their situation with how they performed last year.

Ben Heffer, Associate Director and author of the report said: "The report addresses the difficult area of quantifying IFA levels of satisfaction with protection product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings."Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report.

1 The "Protection Service 2007" is available free of charge from: www.defaqto.com/report.

2 Fieldwork was undertaken by W A Taylor and Associates during August 2007 with 500 randomly-selected IFAs by one to one telephone interviews.

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