Product category:
Consumer issues
News Release from: Defaqto | Subject: Investment study
Edited by the Insidemoneytalk Editorial
Team on 18 February 2008
Free Defaqto report shows how IFAs rate
investment providers for service
A new report Investment Service 2008[1] is the third annual investment study from Defaqto into how IFAs rate provider service levels.
The report is downloadable free of charge at: http://defaqto.com/report Based on research among 500 IFAs[2], it identifies what IFAs consider the most important service functions from the 32 examined, how well each provider performed when the service functions were grouped into nine benchmark categories and which companies were the top three preferred providers in each main type of investment contract
This article was originally published on Insidemoneytalk on 22 Feb 2007 at 8.00am (UK)
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Also the report measures how well the industry as a whole is meeting adviser expectations across the nine categories.
The findings indicate that in some important service categories the industry is falling short of expectations.Another important section of the report includes a Defaqto critique of the service levels of the eighteen providers profiled, often comparing their situation with how they performed last year.Ben Heffer, Principal Consultant - Service and author of the report said: "The report addresses the difficult area of quantifying IFA levels of satisfaction with investment product providers, but because of the large number of respondents and the depth of the research, we are very confident in the findings." Providers wishing to understand in detail exactly how their individual service levels are regarded by IFAs and how these compare with the industry average, can purchase a further bespoke report derived from the very substantial market research study that is the basis of this report.
[1] The Investment Service 2008 is available free of charge from: http://defaqto.com/report.
For further information, please contact Ben Heffer on 01844 295447.
[2] Fieldwork was undertaken by W A Taylor and Associates during December 2007 with 500 randomly-selected IFAs by one to one telephone interviews.
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