Product category:
Banking / credit / debt
News Release from: uSwitch | Subject: Credit cards
Edited by the Insidemoneytalk Editorial
Team on 11 June 2007
One year on from OFT's intervention and
one in five credit card customers are
still not happy
uSwitch.com reveals that nearly seven million credit card customers (21%) are not happy with their existing provider
Nationwide has once again been voted top of the pops with the highest level of overall customer satisfaction (94%) Top of the flops is Capital One with 32% of customers dissatisfied.21 million customers have got a credit card with the big banks* Overall, 6.6 million credit card customers are not happy
On average, cardholders stick with the same provider for six years, this increases to almost eight years with the big banks.
6.3 million chose their credit card because of their existing relationship with the provider.
Capital One voted the worst credit card provider, one in three (32%) of its customers not satisfied.
Every provider has at least two out of three customers that aren't satisfied with interest rates charged.
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