Ofwat to fine Southern Water £20.3 million - uSwitch.com comments

Water watchdog Ofwat has today published its proposals to fine Southern Water a total of £20.3 million.

It intends imposing the fine on the company for deliberately misreporting information and for giving customers poor service because of inadequate processes and systems which left some customers out of pocket.

Tim Wolfenden, Head of Home Services at uSwitch.com, the independent price comparison and switching service, comments: "The priority here is to ensure that consumers are fully recompensed and Ofwat does seem to have this well in hand.

The regulator has made it clear that shareholders rather than customers will be footing this bill.

However, it could go one step further and prescribe what should be done with the fine - the icing on the cake would be to see this £20.3 million fine invested directly into improving our worn out water systems.

This would serve everybody's interests best." For more information visit www.uSwitch.com or call 0800 093 06 07.

Back to top